What our Clients Say
"I would like to take this opportunity to thank you for the service you have provided us over the past years.
We have followed your advice and recommendations on many occasions with great results. This is testament to your skills and knowledge of the rental property market. Your communications with us are open and timely and you always conduct yourself in a very professional manner. We are very happy with the tenants you have secured for us and in a very short space of time. Your follow up is excellent, with both us and the tenants. You have the ability to quickly establish a great business relationship which is why you are so successful in your field.
We would have no hesitation in recommending you as a property manager. You have restored our faith after our previous poor experiences with other agents.
Thank you once again Matthew. We look forward to continue doing business with you.
"
"Annie, I just want to say a few words to pay you a long overdue compliment. I am very glad to have you as my Property Manager. You are the best I've had [by far, actually] in all my years with Marriott Lane and other agents. You actually get things done and you act on my behalf, unlike many other agents I've experienced. You actually keep your word and do the things you say youmwould do.
Best of all, I like your extremely friendly and approachable attitude. Selfishly, I would like this to be a well-kept secret, but no doubt you will use this [quite rightly] to tell the world at large.
Whatever, I am sure you will continue to act in my best interests, and you are someone I can rely on! I've seen and heard enough of gabber, gabber, gabber and no action. But you are so different! Truly, you are a rare find."
"Now that the cooling off period has expired John and I are writing to thank you, Jesse, for the wonderful display of your talents in obtaining a most surprising sale price for my unit.
Your correct reading of the potential buyer was a key factor in this successful outcome for which we are both very grateful.
We found the smooth efficiency of the whole sales operation was extremely well handled and we wouldn't hesitate to recommend Marriott Lane to any vendor."
"This reference is provided for professional purposes attesting to the services provided by Marriott Lane Real Estate, Crows Nest.
My son owns a residential unit in Crows Nest, however he lives overseas. I have the responsibility of the general management of the unit on my son's behalf. As I do not live in Sydney I am dependant on a reliable and trustworthy managing agent to assist.
Recently we approached Marriott Lane to provide an assessment of the unit and likely rental capacity. Marriot Lane were efficient, timely and reliable. We subsequently engaged Marriot Lane to undertake the rental management of the unit. They met their deadline commitments and at all times kept me fully informed on progress with tenanting. While our first tenant was a little pedantic, Marriot and Lane managed their requests and negotiated solutions with a minimal amount of time required on my behalf.
I would highly recommend Marriot Lane for property management to any property owners."
"I would say thanks to Marriott Lane's Property Management Team.
My property was leased only one week after listing!
Marriott Lane's Property Management Team is doing a great job, they always give me quick feedback and professional consultancy.
I am going overseas very soon but i am comfortable as i know they will continue their good service to my property."
"Jesse was great to work with and very calm when preparation became difficult for me. He was always positive and went with my decisions with no trouble."
"The service was beyond my expectation. From the care package to the "we have moved post cards. Very nice touch."
"Annie is a very personable, experienced portfolio manager who is proactive in her approach to dealing with the tenants / strata managers on a variety of issues. She is extremely reliable and always follows-up on queries in a timely manner.
From a property owner's perspective, we have had exceptional attention and quality service in all our dealings with the Marriott Lane Real Estate team.
Annie has put a lot of effort into managing our investment property over the course of this year and I look forward to working with her in the future."
"Annie, I would like to take this opportunity to thank you for you ongoing professionalism in managing our rental property in Wollstonecraft. You are a real pleasure to work with.
Thank you for your friendly service, genuine care and positive results. I have no hesitation in recommending you and the team and Marriot Lane."
"I have had the experience of selling our family home through your agency many years ago, later purchasing an investment property through your sales department and listing that investment property with your leasing department to manage.
At all times I have found all your staff very helpful and polite and attended to my requests very promptly and in a very professional manner. In each of the above activity I have listed above, there is a considerable amount of stress particularly for a busy, single parent who is working full-time!
I would commend highly all those staff members that I have dealt with in sales, purchase and in property management.
It is such a pleasure to receive such excellent service and I would like to wish you and your staff all the very best and would not hesitate to recommend your services to any colleagues or friends."
"Since taking on the management of our rental property, Annie has proven to be a very capable and responsive property manager looking after both her landlord and tenants interests.
We appreciate Annie's friendly personality and obvious desire to provide a professional service. Long may Annie stay at Marriott Lane!"
"We would like to thank the members of the Rental Office for the professional service and assistance provided to us over the last 15 years in the management of our property.
We have found our association a rewarding and positive experience."
"Annie, we would like to take this opportunity to thank you so much for your attention and assistance over the period you have managed the property.
We have been most impressed with your level of professionalism and efficiency."
"I have just received the regular inspection report on my investment property. I would like to take this opportunity to tell you and your team how delighted my husband and I are that we chose Marriott Lane as our property managing agents.
As I was unfamiliar with agents in the area I decided to observe the websites of domain.com.au and realestate.com.au over a couple of weeks, noting the number of properties advertised by certain agents, and how long before they were leased. The name Marriott Lane was consistantly showing a lot of properties with a relatively quick turnover.
I thought that there must be a good reason for all of these other investers to choose Marriott Lane, and now I can concur.
Please pass on my thanks and congratulations to all concerned."
"I just wanted to take the opportunity to pass on my thanks for your ongoing role in managing my investment property at Waverton.
As someone who is consistently flat our with other business interests it is good to know that I have someone who is acting on my behalf in a consistent and proactive manner to ensure that my property is being looked after and maximum value is being derived from my investment.
Thanks again for your efforts and keep up the good work."
"We've been very impressed with the way you've managed our property (we've barely heard a peep which is exactly what we wanted!) and wouldn't hesitate to use your services in the future."
"Awesome job Christine. I'd highly recommend you and Marriott Lane to anyone wanting to sell their property. My unit was barely on the market and I got a great price - above the asking price! The whole process was smooth and easy. I'm really happy and can't thank you enough for everything."
"I am very pleased with the management of the property for the following reasons:
- Rent always paid on time
- Bills etc managed without any problems
- Routine inspections with photos so I can see the state of the flat
- Problems fixed promptly at reasonable rates i.e. dishwasher.
I also like receiving the information you send regarding the property market in Australia which is very handy especially as I am living overseas."
"It is with great pleasure that I write this reference requested of me from Annie Passer. I have known Annie from Marriott Lane Real Estate - 63 Alexander Street Crows Nest some 4 years in a professional capacity.
Recently in past year Annie was assigned as Portfolio Manager for my property situated at Oxley St, Naremburn, NSW. In this time I can vouch that the service provided by Annie is certainly first class. Annie always has the owner’s best interests at heart & always puts customer's first.
Annie is a pro-active Property Manager providing professional reliable service. Annie's assistance in the successful maintenance of my property is due to her courteous attention to details as she provides quick responses to inquiries; prompt outcomes.
Annie is easy to deal with, she is always honest & well mannered. I have no hesitation in recommending Annie to any prospective Landlord as she would be a definite asset."
"We would like to thank James and his team at Hometraders for the professionalism and commitment they put into selling our apartment in Crows Nest.
We have found James a dedicated person who listens to his customers and provides expert and honest advice which was very important to us throughout the marketing and sales process.
He took a lot of stress out of the selling for us by closely and professionally managing every aspect of the process.
We have no hesitation in recommending Hometraders Real Estate, especially James Barlow to any prospective clients looking for peace of mind, integrity, professionalism and ultimately successful sales results."
"When I needed a Managing Agent for my rental property Marriott Lane offered me a good package at an all-inclusive reasonable price and all my dealings with them have been highly satisfactory. Nothing is too much trouble for them."
"The team are great! We knew they would be, Laurie and I wish you all the very best for the future. Your Admin/Reception staff are fabulous also!"
"Timely, Professional, Informative & Responsive. Definitely Honest and Ethical organisation."
"Excellent communication - especially Christine over the phone & emails. Very professional, helpful and a pleasure to deal with. Loved the gift on settlement!!"
"We would definately recommend Marriott Lane. They were so helpful in every aspect of buying our unit."
"My experience with Marriot Lane Real estate has been first class.
They have kept me informed with all aspects of my property and allowed me to have the peace of mind that it is being handled by professionals.
I want to thank them for their communication, dedication and efficiency. Special mention to both Jodie and Matthew for their assistance, many thanks."
"I just wanted to thank you very much for all your help with the property I live in.
Not many people are fast and efficient and genuine with their help and you and your staff are fantastic, you always get back to me in minimal time and do your best to help me.
I really appreciate what you have done for me, Thankyou."
"We are very happy with the service you have given us as our agent liasion for our rental unit in Wolstonecraft over the past 2 years. We are very impressed with your promptness to all our & the tenants request as well as following up on all issues at hand to completion. We have minimal worries about the unit under your care. We respect your judgement on selecting good tenants as well as the half yearly reviews/updates on the condition of the place. We hope to continue the relationship with Marriot Lane & yourself. Thanks again for all your help."
"Matthew has managed our property at ‘The Habitat’ St Leonards for over two years. We have found Matthew to be efficient, reliable, well organised and extremely helpful during this period. On both rental occasions he has secured extremely good tenants. His advice has always been realistic and sound. He responds to emails quickly and initiates any action that is required promptly. I have no hesitation in recommending Matthew as a person of integrity and someone who is more than capable of managing a rental property."
"I rarely type an email of thanks (usually just a phone call), but on this occasion I feel like it is deserved. As you know, I hold quite a number of properties across a varied portfolio and deal with many people in the property industry to include several agents. Your servicing of my requirements has been highly valued. In no time at all, you secure a great tenancy for me, leaving not a single day of vacancy with the old tenant moving out, which I attribute to your deft negotiation skills, dedication to the job and positive attitude. During the process you also kept me up to date the whole time. Thanks again and I would have no hesitation recommending you to other investors as property manager."
"I am happy with the service you have provided over the last two years as Property Manager. You found an excellent tenant and took no time at all to replace him. Please keep up the good work and thank you for the care you exhibit."
"I have known Matthew in a business capacity for about 2 years, and in that time he has secured and placed two sets of tenants in an apartment my wife and I own in Crows Nest. Matthew has always been very thorough in all stages of the placement process and has handled the occasional delays in signing and confirmation in a very businesslike and professional way. He is also someone who has a good sense of humour and I have never observed him appearing stressed or frustrated. I would gladly recommend Matthew and Marriott Lane Real Estate to anyone looking to rent or buy/sell a property."
"I would like to take this opportunity to thank you and your team for looking after our properties so well over the last 10 years."
"The service provided by Matthew Hanlon from Marriott Lane has certainly changed my view towards most of the real estate agents as being "All talk and no action" type. In contrast to that, Matthew has really put customer's benefits into his minds. His efficiency has largely contributed to the fact that new tenants have moved into my property less than a week since i first contacted Matthew to manage my property. If you would like to have peace of mind when it comes to dealing with property management, Matthew certainly is the person who you can rely on."
"I am sure that we will get to do this in person sometime in the next few weeks, but in the meantime on behalf of Jimmy and myself I would like to thank you for all your hard work during the sale of our property. It has turned out to not only be a fantastic result for us but also the efficiency of the sale has made it a much less stressful period than I expected.
Jenny, Jimmy and Lucinda Chien"
"Thanks very much for doing such a great job in renting my apartment with only two days vacancy between tenants. On that note your agency Marriott Lane has managed the property for over 12 years always finding me excellent tenants and it has never been vacant for more than two weeks at a time in that whole period. Keep up the good work."
"What impressed us most in working with Jesse on the sale of our property was his commitment to getting us the best sale outcome and his service approach. Jesse managed all aspects of getting our property ready for sale ensuring that it was presented to maximise its appeal to buyers. So when our property went to market it sold quickly and above our expectations. Having Jesses with us every step of the way certainly took the uncertaintly and stress out of the process."
"I would like to thank you very much for making our rental experience a good one and I have found You and Marriott Lane Real Estate to be on of the best rental agents i have experienced. I would also like to thank you for your support with our change."
"Thank you for your assistance with our property leasing. It is comforting to know our property is in capable hands."
"You have done a great job and we appreciate the updates you have provided us with throughout the process. We are super busy organising lots of different parts of our relocation at the moment and it has been a big relief knowing you have kept us in the loop. Thanks for your great work!"
"I would like to thank you and your team for finding tenants for our property. At a quiet time of year to find good tenants within days of advertising the property was great!"
"I have always had good professional service from Marriott Lane in leasing our property I must comment that you have "raised the bar" in the service provided by you. Very much appreciated."
"Marriott Lane Real Estate has a prestige name, noticed an improvement with service this year."
"I would very much like to express my deepest thanks, again, for the assistance given me by Matthew Hanlon in renting my second property last week.
Matthew truly showed his professional colours in liaising between me as the landlord and the very lovely tenants that have taken the property on a six month lease at this stage. My property is not exactly easy to understand as it has among its features a more heritage style and facilities that go with it and i was very impressed that Matthew was able to convey this to various people interested. It took quite alot of communication back and forth but has certainly paid off with no uncertainty between me and the new tenants.
The tenants chosen for the property are delightful and after meeting them briefly we can all be left in peace to enjoy our lifestyles whilst at the same time, leaving a door open always for them should any problems arise.
Matthew has taken a great deal of care in paying attention to detail - something that seems very rare these days with so many real estate agents when they are so busy. Believe me - it is very much appreciated and furthermore i feel it is essential that paperwork, inspections, arrangements for access and ongoing liaison exists. I feel sure as a landlord i will have no problems with Marriott Lane in their handling of my property.
Thank you for your ongoing very high standard of service in the community."
"Thank you so much for going out of your way to turn off our heater. Your effort was much appreciated. It is great to know we have an understanding Property Manager."
"I wanted to pass on my compliments as to how you have managed the selection and moving in of the new tenant. You have taken much of the load from me. As you know i am really busy so dont have the time to get caught up in the details of what is happening - you took all of that hassle away from me and for that i thank you."
"It is certainly pleasing to see the results of your efforts to correct the problems with our statements."
"I would like to take this opportunity to say thankyou to both your rentals and sales team. Your rental team have done an excellent job for taking care of my property in the last 5 years. They have always been able to find a good tenant for my property, and they respond to any issues or questions quickly and professionally. In the last 5 years, my property was only vacant a few days during tenant moves, and each tenant was always paying rent on time. The property had been maintained in its original condition, which is always clean and tidy. This helped me alot when i put the property on the market for sale. On the other hand, your sales team also helped me to sell the property for a reasonable price. I know they had spent lots of efforts to acheive this target, especially during this time in the global financial crise. The sales manager is professional, honest and patient. The whole experience was great and stress free. My family is very thankful to have Marriott Lane services since the beginning and will defintely recommend your services to our friends."
"An appreciative note to thankyou for your assistance in the successful leasing of my unit. Because i do not live in Sydney, your courteous attention to details and negotiations in phone conversations were much appreciated."
"Thank you to Matthew Hanlon for all the help and hard work he did for me. He always managed to lease my unit for me and always at an increase in the rent, even in difficult times.
Recently the Body Corporate had to do major work in my unit, and at the time I was overseas, so Matthew undertook all this extra work on my behalf. He had to act as a 'Project Manager' overseeing the work, arranging to have the unit painted, and organised the laying of the carpet.
At the same time he kept in constant contact with me so that i was aware of how the work was proceeding. I am very happy with the management of my unit, and i have no hesitation in recommending Marriott Lane to prospective clients."
"To anyone thinking of using Marriott Lane Real Estate, consider my experience with them. In needing to sell my investment Home Unit in Wollstonecraft Marriott Lane had not been at the top of my list of agents, if for no reason other than i was not fully aware of them. Based on a small amount of research of evidential sales results in the area i decided to at least speak with them. In deciding to talk with them i walked in off the street, not having given them any chance to prepare for the encounter. The level of professionalism and decency i was treated with from that first meeting was consistent with the level of professionalism and decency displayed throughout my whole transaction. Marriott Lane operated as a team and not as a group of individual agents. It was, i believe, the team approach and the overall level of internal cohesion that resulted in Marriott Lane selling my unit much faster and for significantly higher price than i might have realistically expected. I've had many dealings with Real Estate agents and i have never before written a letter of commendation. I'd be all to happy to be contacted by anyone thinking of using Marriott Lane. Teamwork of a rarity such has been displayed by the team at Marriott Lane deserves to be credited and authenticated."
"I had the very good fortune of being involved with Marriott Lane Real Estate with the purchase of my first home in March/April 2009. The time and personal service they afforded me was very comforting in a time of great stress. I highly recommend Marriott Lane to any home buyer who is looking for a more personalised, trustworthy and upmarket real estate agency."
"I'm writing to thank you and your team for your excellent service in selling our property in Wollstonecraft earlier this year. It really was a pleasure having you in charge of what would otherwise have been a very stressful process. We greatly valued the professionalism and local knowledge that you and your colleagues brought to the sale process, and we were absolutely delighted with the fast sale and attractive price that you negotiated for us. Thank you!"
"Thank you for your professional services. Job well done."
"I'm very impressed with your service. Thank you Jodie."
"Marriott Lane have been managing our property rental in Greenwich since mid 2005, and just over a year ago Matthew Hanlon joined, becoming our contact person within the agency.
From a property management perspective, our house probably isn't the simplest to manage and there's been a few times that we're required his attention and support and he's always managed to handle each situation admirably.
Since joining Marriott Lane, Matthew has been both professional and incredibly delightful to deal with during some unusual one-off occurrences: carpet repairs, new fencing to name a few.
All the while he was communicative with me, with a positive, supportive attitude, and often with great humour. I always feel that he's doing his best for both the landlord and the tenant and he's a great asset to Marriott Lane."
"Our flat has been leased out via Marriott Lane for over 3 years now and Matthew is far and away the best Portfolio Manager we have ever had. He is pro-active, reliable, easy to deal with and always has the owners best interests at heart. Just recently he has undertaken inspections of our property and recommended a course of action that has saved us considerable money. This is in addition to last year when we were overseas and dealing with Matthew only via email that again he managed a difficult situation with the tenant very well and everyone ended up happy. He is a great operator."
"I would like to pass on my sincere thanks to Matthew Hanlon for his persistent, and ongoing service. Matthew is a consummate professional, and is a real asset to your organisation. I have dealt with many Property Managers in my time, and the skill set of the majority is poor to say the least. Matthew has been a real pleasure to deal with, both during normal proceedings, and the minor hiccups that have occurred. I hope it is well recognised within Marriott Lane that Matthew is a real and quality employee. I have no issues in recommending, or using Marriott Lane in the future, based on my dealings with Matt."
"I would like to take this opportunity of thanking you and for the fantastic job you did selling our apartment and obtaining an excellent price in quite a difficult market. Your professional approach to the sales and marketing was first class and your personal service and communication during the selling period was very much appreciated. I would be delighted to engage your services again should the opportunity arise. Thank you once again."
"I appreciate the updates and the professional way you've communicated. Its a credit to the company and to you."
"Matthew far outshines any Property Manager that I have been associated with in terms of capability and execution."
"Both my wife and I from the minute go knew we were dealing with a professional."
"My wife and I bought our property through Marriott Lane back in 1998. Marriott Lane have always been honest about the state of the market - good or bad. So, when it came time to sell our property, we were more than happy to go with Marriott Lane again. We're particularly loyal and trusting people and I have no heistation in recommending Stuart, Wayne or any of the team to prospective buyers, renters, or sellers."
"Price was spot on what I discussed and the timeframe of the sale was a lot faster than expected. I was contacted weekly and after each open day and client visits."
"Thanks again for your support throughout my very first property buying experience. I can understand why Marriott Lane has such a good name in the market place."