Repairs

Repairs

In the realm of real estate management, establishing a systematic approach is essential for effectively handling routine tasks. This article delves into the repairs process, a critical aspect impacting two key priorities for property owners: safeguarding the property and ensuring tenant satisfaction.
 
Repairs typically fall into two categories: urgent and non-urgent, and they come to our attention through either tenant requests or agent-discovered issues found during routine inspections. More insights into these aspects can be found in our Property Management Booklet.
 
Firstly, there is no upside in delaying a repair. Acting swiftly will be greatly appreciated by the tenant and can mitigate its eventual cost. A common reason a good tenant will leave is when reasonable repair requests are ignored.
 
Central to our strategy is the cultivation of a panel comprising trustworthy, dependable and cost-effective tradespeople and service providers. Unlike some agencies that resort to online bidding platforms to drive down costs, we prioritise building lasting relationships based on mutual respect and loyalty.
 
By respecting our suppliers’ time and professionalism, we create a partnership that delivers the best outcomes for our landlords and tenants. For large jobs, I favour obtaining quotes. For everything else, the preferred mode of operation involves empowering our appointed tradesperson to proceed with the repair or replacement without unnecessary delays. This approach not only saves time, but also enables them to devise the most efficient solution and complete the task in minimal visits. The process begins with a work order that goes to both the contactor and tenant, so we don’t impede their communication.
 
In exchange for this trust, we expect fair pricing and adherence to our standards of best practice. This includes possessing appropriate licensing and insurance, good communication with, and respect for, the tenant, providing before-and-after photos, tidying up post-repair, furnishing detailed invoices and embracing a “fix-up if we mess up” philosophy.
 
To reciprocate the professionalism of our tradespeople, we endeavor to streamline processes on our end, such as having keys readily available and expediting invoice payments. Our philosophy and operational practices are outlined in our Tradesperson Handbook, fostering transparency and understanding among our current and potential suppliers.
 
Additionally, we encourage collaborative support from them so they often will help us out in small ways – like popping in to a property to ascertain exactly what an issue is – or isn’t, without sending us an invoice for a callout.
 
In summary, our approach emphasizes timely, cost-effective and professional repairs, contributing to delight from owners and tenants.
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